Behavioral Health

Last Updated: April 9, 2024 at 2:49 pm

Behavioral Health Services

If you need help with a mental health or substance abuse problem, you can get counseling, psychiatric medication, and supportive services through a contracted BCBSAZ Health Choice Pathway (HMO D-SNP) behavioral health provider. Please take a look at your Evidence of Coverage for covered services and your Provider Directory for a listing of contracted behavioral health providers.

If you need assistance finding a behavioral health provider or need help getting services, please contact Member Services at  1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week. BCBSAZ Health Choice Pathway also has experienced behavioral health Case Managers that can help you find services.

What can cause behavioral health issues?

Some personal problems can affect your health. Personal problems can also affect your family. Stress, depression, anxiety, drug or alcohol use, or other mental health issues could cause these health problems. Services that can help you with your mental health are called behavioral health services.

Why get help?

It is important to seek help. If you are worried about your well-being or that of someone close to you, take time to get some help. If it becomes hard to deal with things on your own or if you feel stressed by life, it may be time to get help.

Who can help?

Behavioral health experts can help you. They will work to understand your needs and set up the right treatment for you. Getting treatment can make your life better. It can help change your feelings.

People who work in the behavioral health field can help you reach your recovery by trying to understand your needs and setting up the right treatment. Getting treatment can help you change your thoughts, feelings, and actions. It can help you stop the use of alcohol, drugs, or gambling. It can help you make your life better through support and counseling.

How do I get help 

If you need help, a BCBSAZ Health Choice Behavioral Health Specialist can assist you with referrals and appointments. Please call us at 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week, and ask for a Behavioral Health Specialist.

Crisis Help

If you are having an emotional crisis or know someone who is at risk of physical harm, hurting themselves or someone else, call the Behavioral Health Crisis Hotline immediately. The county crisis lines are available 24 hours a day, 7 days a week.

Here are some warning signs:

  • Hopelessness; feeling like there’s no way out
  • Anxiety, agitation, sleeplessness, mood swings
  • Feeling like there is no reason to live
  • Rage or anger
  • Engaging in risky activities without thinking
  • Increasing alcohol or drug use
  • Withdrawing from family and friends

Call 911 if:

  • You are concerned about harming or hurting yourself or someone else
  • Thinking about killing yourself, or looking for ways to take your life
  • Talking about death, dying or suicide
  • You or someone else has overdosed

You are able to get crisis services, even if you are not Title 19/21 eligible (i.e., not eligible for AHCCCS) or determined to have a Serious Mental Illness. The Crisis Line connects people in crisis and their families and friends with information and qualified caring health care professionals. The Crisis Line is completely confidential and is open to anyone who needs help regardless of insurance. Crisis Services include:

  • Crisis Intervention phone services, including a toll free number, available 24 hours per day, 7 days a week
  • Mobile Crisis Intervention services, available 24 hours per day, 7 days a week
  • 24-hour Crisis Observation/Stabilization services, including detoxification services; and as funding allows, up to 72 hours of additional crisis stabilization; and substance use-related crisis services, including follow-up services for stabilization.



Arizona Crisis Hotline 1-844-534-HOPE (4673)
988 Suicide and Crisis Lifeline 988


Northern Tribal Line 1-833-990-6400
Ak-Chin Indian Community Line 1-800-259-3449
Gila River Indian Community Line 1-800-259-3449
Salt River Pima Maricopa Indian Community Line 1-480-850-9230
Tohono O’odham Nation Line 1-844-423-8759
Pascua Yauqi TRBHA – Tucson Area 1-520-879-6060 (weekdays)
1-520-591-7206 (weekends)
Pascua Yauqi TRBHA – Guadalupe Area 1-480-768-2000 (weekdays)
1-480-736-4943 (weekends)
White Mountain Apache TRBHA 1-928-338-4811

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